Manhattan Classic Wallet

Did not arrive within the stated express shipping time of 5 days. Over several weeks I sent multiple emails, facebook and instagram messages, inquiring about my order status. I never received a reply. After a month it arrived at the wrong address.
It was a gift for a friend in Japan. But they sent it to my Australian address.
Absolutely horrible experience.

I am really satisfied with my wallet, really nice leather and engraving, however customer service (in my case) was completely absent. I struggled because i live in italy so the package had to pass through customs, where they asked me from animal species was the leather from. I couldn’t find that information on the site except on the page of another wallet (lahore), which made me hesitant to declare so.
It doesn’t matter how I tried to reach customer support (via mail, instagram) I didn’t get a reply so i had to go with what I’ve read on another wallet’s page (calfskin).
I strongly recommend to the staff to l fix the website inserting way more information, and to actually read the emails requesting for support.
Please make a better structured and updated website and help section for the mental health of your customers abroad!
But it doesn’t matter how unpleasant this was for me, the wallet is really great.

My confirmed order #HEN6532 has not been delivered since December 8th with no news from DHL other than "return to sender".
I was expecting this gift before Christmas.
I don't know what has been done so far or if I still have a chance to be delivered.
I only would like my money back as soon as possible.
Please keep me informed of the procedure to follow.
I look forward to receiving your reply.

I love this wallet. It looks absolutely amazing and feels sleek and great. My favorite wallet ever

Ordered on 4th of September. No contact or confirmation from the company. Said created in 24 hours and then 3-5 working days. Sent 4 emails and no response to any. Wallet finally turned up on 29th of September.
2 stars as wallet is a nice quality